## Welcome to Nutrio Support
We're here to help you get the most out of your nutrition and fitness journey. Find answers to common questions, troubleshoot issues, or contact our support team.
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## 📱 Getting Started
### First Time Using Nutrio?
1. **Download the app** from the App Store
2. **Create an account** or use an invitation code
3. **Complete the onboarding** process to set up your personalized nutrition plan
4. **Start tracking** your meals, activity, and progress
### Need an Invitation Code?
If you don't have an account yet, contact your nutritionist or administrator to receive an invitation code. You can also request access through the app's welcome screen.
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## ❓ Frequently Asked Questions (FAQ)
### Account & Access
**Q: How do I create an account?**
A: You can create an account using your email and password, or use an invitation code provided by your nutritionist.
**Q: I forgot my password. How do I reset it?**
A: Use the "Forgot password?" link on the login screen. You'll receive password reset instructions via email.
**Q: What is an invitation code?**
A: Invitation codes are provided by nutritionists or administrators to grant access to the app. Enter the code on the login screen to create your account.
### App Features
**Q: How does the AI coach work?**
A: Our AI-powered nutrition coach provides personalized advice 24/7. Simply ask questions about meal planning, macros, food choices, or nutrition strategies, and receive tailored recommendations.
**Q: Can I sync with my Apple Watch?**
A: Yes! Nutrio seamlessly syncs with Apple Watch to automatically track steps, activity, calories burned, and sleep patterns.
**Q: How do I track my meals?**
A: Tap the "+" button on the home screen, select meal type (Breakfast, Lunch, Dinner, or Snack), enter food details, and save. Your macros and calories are automatically calculated.
**Q: How do I log my weight and progress photos?**
A: Go to the "Progress" tab, tap "Add Weight" or "Add Photo", enter your data, and save. View your progress over time with interactive charts.
**Q: Can I change the app language?**
A: Yes! The app supports English and Spanish. Change the language from the profile settings or the welcome screen.
### Technical Issues
**Q: The app won't load or is slow.**
A: Make sure you have a stable internet connection. The app requires an active connection to sync data and use AI features.
**Q: My data isn't syncing.**
A: Check your internet connection and try refreshing the app. If the issue persists, contact support with your account email.
**Q: The AI chat isn't responding.**
A: Ensure you have an active internet connection. The AI features require backend connectivity. If problems continue, try restarting the app.
**Q: I can't upload photos.**
A: Make sure you've granted camera and photo library permissions in your device settings. Photos are stored securely in AWS S3.
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## 🐛 Troubleshooting
### Common Issues & Solutions
**Problem: App crashes on launch**
- **Solution:** Update to the latest version from the App Store
- **Solution:** Restart your device
- **Solution:** Delete and reinstall the app (your data is stored in the cloud)
**Problem: Can't log in**
- **Solution:** Verify your email and password are correct
- **Solution:** Check your internet connection
- **Solution:** Use "Forgot password" to reset your password
**Problem: Invitation code not working**
- **Solution:** Ensure the code is entered correctly (case-sensitive)
- **Solution:** Verify the code hasn't expired or reached its usage limit
- **Solution:** Contact support if the code should be valid
**Problem: Apple Watch not syncing**
- **Solution:** Ensure Health app permissions are granted
- **Solution:** Check that your Apple Watch is connected and synced with your iPhone
- **Solution:** Restart both devices if needed
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## 📧 Contact Support
### Email Support
For technical issues, account problems, or general inquiries:
**Email:** [email protected]
**Response Time:** Within 24-48 hours
### In-App Support
You can also contact support directly from the app:
1. Open the app
2. Go to your Profile
3. Tap "Contact Support" or "Help"
### What to Include in Your Support Request
To help us assist you quickly, please include:
- Your account email
- Device model and iOS version
- App version (found in Profile settings)
- Description of the issue
- Steps to reproduce the problem (if applicable)
- Screenshots (if relevant)
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## 🔒 Privacy & Security
### Your Data is Secure
- All user data is encrypted and stored securely
- We use industry-standard security practices
- Your personal information is never shared with third parties
- GDPR compliant - you can delete your data at any time
### Privacy Policy
For detailed information about how we collect, use, and protect your data, please review our [Privacy Policy](<https://www.privacypolicies.com/live/caa8f7e4-303b-4603-8c99-2ae1a6037f58>).
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## 📚 Additional Resources
### App Features Guide
- **Meal Tracking:** Learn how to log meals and track macros
- **Progress Tracking:** Understand weight and photo tracking
- **AI Coach:** Get the most out of your AI nutrition assistant
- **Activity Monitoring:** Sync with Apple Watch and track workouts
- **Goal Setting:** Set and achieve your nutrition goals
### System Requirements
- **iOS Version:** iOS 12.0 or later
- **Device:** iPhone or iPad
- **Internet:** Required for AI features and data sync
- **Storage:** Minimal local storage required (data stored in cloud)
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## 🆕 Updates & Announcements
Stay informed about new features, improvements, and important announcements:
- Check the app's announcement section
- Follow us for updates (if you have social media)
- Review App Store release notes for version updates
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## ⚖️ Terms of Service
By using Nutrio, you agree to our Terms of Service. Please review them to understand your rights and responsibilities.
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## 🙏 Thank You for Using Nutrio!
We're committed to helping you achieve your health and nutrition goals. If you have any questions, concerns, or feedback, don't hesitate to reach out. Your success is our success!